Welcome to Zest BillPay – your trusted partner for secure and seamless utility bill payments. By using our website or services, you agree to abide by these Terms of Service. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using Zest BillPay’s services, you agree to be legally bound by these Terms. If you do not agree, please refrain from using the platform.
2. Services Provided
Zest BillPay is an online platform enabling users to:
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Make payments for utilities such as electricity, water, gas, and mobile recharges.
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Access service information and transaction history.
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Receive digital confirmations for successful payments.
We continuously improve our services, but we do not guarantee error-free or uninterrupted functionality at all times.
3. User Obligations
You agree to:
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Use the services only for lawful purposes.
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Provide accurate, up-to-date personal and payment information.
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Not misuse or attempt to exploit system vulnerabilities.
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Immediately report unauthorized access or suspicious activities.
4. Payment Terms
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All transactions are processed through secure payment gateways.
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Once a payment is initiated, it cannot be reversed unless specifically allowed by the service provider or due to system failure.
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Charges or convenience fees (if applicable) will be clearly communicated before payment is finalized.
5. Refund Policy
Refunds are processed only in cases of failed transactions where the amount was debited but not credited to the intended service. You must notify us within 72 hours via email or phone for such issues.
6. Service Access and Downtime
While we aim for 24/7 uptime, maintenance activities or third-party disruptions may cause downtime. Zest BillPay is not liable for service interruptions caused beyond its control.
7. Intellectual Property Rights
All logos, designs, content, and software used by Zest BillPay are owned or licensed. Unauthorized copying, redistribution, or resale of any part of our services is strictly prohibited.
8. Account Suspension
We reserve the right to suspend or terminate your account if:
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You violate these terms.
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Fraudulent or suspicious activity is detected.
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Your actions jeopardize the platform’s security or reputation.
9. Disclaimer of Warranties
Zest BillPay provides services on an “as-is” and “as-available” basis. We make no guarantees regarding:
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Continuous availability of services.
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Timeliness of payment processing by third-party utilities.
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Complete accuracy of third-party information.
10. Limitation of Liability
To the fullest extent allowed by law, Zest BillPay is not liable for:
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Indirect, incidental, or consequential losses.
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Loss of data, profits, or user content.
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Delays caused by banks, networks, or utility providers.
Our total liability, if any, will be limited to the amount of the affected transaction.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Disputes shall be resolved under the jurisdiction of courts located in Surat, Gujarat.
12. Changes to Terms
We may update these Terms periodically. When we do, the updated version will be published on our website, and your continued use will indicate acceptance.
13. Contact Information
For support, questions, or complaints, reach us at:
📍 Address:
Office-18, Sahyog Chambers, Mangadh Chowk,
Mini Bazar, Varachha Road, Surat,
Surat City, Gujarat, India – 395006
📞 Mobile: +91 74339 85548
📧 Email: support@zestbillpay.com
🌐 Website: https://zestbillpay.com